Support Center
We're here to help! Find answers to your questions or get in touch with our support team.
Frequently Asked Questions
How do I get started with ERA Intelligence?
Download the app from the iOS App Store, create an account with your email, grant necessary permissions, and complete the quick voice calibration. You can start earning immediately!
When will I receive my first payment?
Payments are processed every Friday for the previous week's contributions. Your first payment will arrive the Friday after you've made your first successful data contributions.
Why was my voice sample rejected?
Common reasons include background noise, not reading the provided text accurately, poor audio quality, or technical issues. Check the app for specific feedback and try recording in a quieter environment.
How much data does the app use?
ERA Intelligence uses approximately 10-20 MB per day for uploading voice samples and network data. You can restrict uploads to WiFi-only in the app settings to conserve mobile data.
Can I delete my account and data?
Yes! You can delete your account and request removal of all your data at any time through the app settings or by contacting our support team. This process is irreversible and takes up to 30 days to complete.
What if I'm having technical issues with the app?
First, try restarting the app and ensuring you have the latest version. If issues persist, contact our support team with your device model, iOS version, and a description of the problem for personalized assistance.
Helpful Resources
Support Hours
Phone & Live Chat
Monday - Friday: 9 AM - 6 PM EST
Email Support
24/7 (Response within 24 hours)
Emergency Issues
Available 24/7
Account Security Emergency
If you suspect unauthorized access to your account or notice suspicious activity, contact us immediately: